Exchange & Returns

Exchanges Policy

You can exchange unopened products purchased on the PINKWONDER official website within 7 days with the products of equal or higher value by paying the balance.

Returns Policy

Products must be returned unopened and in original condition within 7 days of purchase to be refundable. Your refund will be processed once we receive and check the item’s condition, deducting any applicable shipping fees.

If you want to initiate a return, please contact us in advance via PINKWONDER KakaoTalk. If you’re seeking a refund due to skin troubles, please send us a message via KakaoTalk with the doctor’s notes or photos to help identify your skin condition within 7 days.

All refunds will be proceeded back to your original method of payment.

Products cannot be exchanged or returned:

- If they have been destroyed or damaged by the customer. However, it’s acceptable if only the package was damaged to check the products
- If the package has been opened or used as it may affect the value of the products
- If the product has been used, either fully or partially, as this may result in a significant decrease in their value
- If it has been too long since the purchase, leading to a significant decrease in their value and rendering them unsuitable for resale - If the package that can be reused has been destroyed

* If you want to know the further details, please contact customer service center via KakaoTalk.
* If you wish to exchange or return the products solely based on your personal preference, you will be responsible for covering the return shipping costs.